Terms and Conditions

Our Commitment

Our commitment goes beyond cleaning. We aim to provide a gratifying experience through a meticulous, punctual, and personalized approach tailored to each client's individual needs. These terms and conditions reflect our dedication to exceeding expectations and ensuring your complete satisfaction.

Satisfaction Guarantee

We are committed to your satisfaction. If you are not happy with the cleaning, please contact us within 24 hours after the service is completed and we will return to redo it at no additional cost.

Payment

Recurring cleaning: Payment is due immediately upon completion of each cleaning. An automated payment option is available for recurring clients, just ask us about it.

One-time services: To secure your appointment, a 50% deposit is required at the time of booking. The remaining balance is due immediately upon completion of the service, with the deposit amount being deducted from the final invoice.

We accept debit and credit cards and bank transfers via Zelle. For consistency and security, we do not accept cash, checks, Venmo, or other payment apps.

Cancellation and Rescheduling

With 48 Business Hours' Notice: 50% of the cleaning fee will be charged.

Same-Day Cancellation: 100% of the cleaning fee will be charged.

Emergency situations will always be reviewed on a case-by-case basis.

Example: If your cleaning is on Monday, please request any changes by Thursday to avoid fees.

Recurring cleaning, rescheduling: Please give us at least 72 hours' notice and we'll do our best to accommodate you.

Recurring cleaning, skipping a visit (Maintenance Reset Fee): When a scheduled visit is skipped, a reset fee applies to account for the extra time needed to bring your home back to its regular maintenance level. Weekly plan: 10% of your regular cleaning rate. Every other week plan: 15% of your regular cleaning rate. Monthly plan: 20% of your regular cleaning rate.

Permanent Service Cancellation

Recurring cleaning: Both Routine Cleaners and the client agree to provide 30 days' notice before permanently ending the service. This gives both parties time to plan accordingly and ensures a smooth transition.

Pets

We love pets! For the safety of our team and to ensure the best cleaning results, we kindly ask that pets be secured in a designated area during the service. We are not responsible for pets that escape or cause disruptions during the visit.

Price and Service Adjustments

Recurring cleaning: We reserve the right to review and adjust service rates when necessary to ensure quality, operational alignment, and fair pricing. Any rate changes will always be communicated in advance. We will notify you at least 30 days before any changes take effect.

If you'd like to change the frequency of your recurring cleaning (e.g., from every other week to monthly), we will review and update your service plan accordingly.

Please keep in mind that changes in frequency may result in rate adjustments, as the level of care required varies by schedule.

Service Limitations and Add-ons

Our standard service does not include cleaning tall ceiling fixtures or chandeliers, ironing, removal of animal waste, or moving heavy furniture.

Additional services are available upon request and for an extra cost. These must be scheduled in advance and include: inside the oven; inside the refrigerator; inside cabinets, pantries, or closets; window cleaning (interior + exterior); and seasonal or special cleaning projects (e.g., a one-time deep clean of a specific area not part of regular cleanings).

If you'd like to add any of these, just let us know ahead of time so we can schedule the extra time needed.

Protection of Valuables and Privacy

We are committed to preserving your personal belongings, especially those of great value or sentimental significance. In the event of accidental damage, we will notify you immediately and make every effort to repair or replace the affected item.

As a precaution, we recommend securely storing valuable items before our team arrives.

Entry Into Residences

Clients may choose to be present during the service, leave a key in a secure location, or provide garage or door access codes. Whatever works best for you, we'll make it work.

Non-Solicitation of our Team

To protect the integrity and quality of our service, please refrain from directly requesting services from our cleaners or exchanging personal contact information with them. All inquiries should go through the company.

Violation of this policy may result in a $2,500 fee, immediate contract termination, and employee dismissal.

Right to Refuse Service

Routine Cleaners reserves the right to refuse or discontinue service in situations that pose a risk to our team's safety, including but not limited to unsafe home conditions or environments that prevent us from working effectively.

During severe weather events such as snowstorms or blizzards, services may need to be rescheduled at no penalty to either party.

We will always communicate any changes as promptly as possible.

Digital Media

With your permission, we may take before and after photos to share on our social media and website. We ensure your privacy by avoiding exposure of personal items.

If you prefer that we not photograph your home, just let us know before the appointment. We fully respect your wishes.

Office Hours

We're available Monday through Friday, from 8:00 AM to 5:00 PM. If you reach out after hours, we'll get back to you on the next business day.

Recurring cleaning: Current clients with last-minute requests after hours will always receive our best efforts. If we can't fulfill it immediately, we'll prioritize it on your next cleaning visit.

One-time services: If you have any last-minute requests after hours, we'll always do our best. If we can't fulfill it immediately, we'll get back to you as soon as possible.

SMS Communications and Opt-out

To stop receiving promotional or informational text messages, reply "STOP" to any message received. For support or additional questions, please contact us via email at contact@routinecleaners.com or by phone at (203) 350-3604. Standard message and data rates from your mobile carrier may apply.

Routine Cleaners SMS Program: Routine Cleaners offers SMS notifications for appointment confirmations, reminders, promotional offers, and other relevant communications related to our cleaning services.

Opt-Out Instructions: You can cancel the SMS service at any time. Simply reply "STOP" to any message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us.

Rejoining Instructions: To rejoin the SMS messaging service, sign up again via the online form or other original opt-in methods. Upon successful re-subscription, SMS communications will resume.

Help Instructions: If you experience any issues with the messaging program, reply with the keyword "HELP" for assistance or contact our support team directly at contact@routinecleaners.com or (203) 350-3604.

Message and Data Rates: Standard message and data rates may apply for messages sent to and from Routine Cleaners. Message frequency may vary. For questions regarding your text or data plan, please contact your wireless provider directly.

Compliance: Routine Cleaners complies fully with industry standards and regulations regarding SMS communications, including TCPA and other relevant guidelines.

Acceptance of Terms

By scheduling any service with Routine Cleaners, you acknowledge that you have read, understood, and fully agree to these terms and conditions.